Suppliers Integrated Invoice Not Being Received By Unimarket

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This article outlines common error messages suppliers may encounter, during the invoicing process in Unimarket and provides troubleshooting steps for resolving them.

 

Error 1: Order Cannot Be Invoiced (400 Error Message)

Error Message The order with the order number: 'xxxxxx' cannot be invoiced at this time (400 Error Message)
Occurrence This error usually occurs when the customer has closed the order before receiving an invoice for it.
Troubleshooting Steps

1. Log into your supplier profile. 

2. Select Transactions on the left panel. 

3. Click View Orders and locate the order. 

4. If the order is closed, an alert will appear stating: "This order is closed and can no longer be edited, canceled, invoiced, or received."
Recommendation Reach out to the customer and ask if they can reopen the order. Once the order is reopened, the supplier can re-send the invoice or send the customer the invoice directly via email.

 

Error 2: 503 Error Message

Error Message 503 Service Temporarily Unavailable
Occurrence This means the website or server you are trying to access is currently unable to process your request (e.g., due to being overloaded, maintenance, or technical issues). It is a temporary message.
Troubleshooting Steps

1. Please try again later. 

2. If the error persists, please reach out to Unimarket Support with the following information: Invoice number, Exact error message received, Date/Time error message was received, and A copy of the CXML associated with the invoice.

 

Error 3: Internal Server Error (Delivery Service Failed)

Error Message "Delivery service for 5014xxxxxxxx failed with a status of failed and status message of Internal Server Error"
Occurrence This typically indicates an issue with the invoice integration URL or an internal server problem.
Troubleshooting Steps

1. Ensure the correct URL is being used when sending the invoice: 

2. Reach out to Unimarket Support with the following information: Invoice number, Exact error message received, Date/Time error message was received, and A copy of the CXML associated with the invoice.