When communities have the Payments feature enabled, users can view and/or upload payment information into Unimarket.
If the invoice Payment Status shows Partially Paid and you believe it should show fully Paid, the following steps will assist with resolving this matter.
Step #1:
Locate the PO associated with the invoice > review the total amount
Step #2:
Go to the invoice associated with the PO > in the Amount Paid section review the amount paid > in the Balance section, review the remaining balance.
Step #3:
If there is a remaining balance amount, go to the Invoices module > select Payments > in the Payment Number field, insert the invoice number > select the payment number hyperlink > in the Amount section, confirm the amount is the same as listed on the invoice > click the History tab, to verify the date and time the upload was completed.
Step #4:
The difference in the dollar amount listed in the Balance section of the invoice, is missing because the customer only loaded the amount shown in the Amount Paid column, on the payment upload file.
To resolve this, we recommend loading a new payment file for the difference in the dollar amount. This will ensure the Payment Status section shows fully paid on the invoice.