Two-Factor Authentication (2FA) – Supplier Portal

  • Updated

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is a security feature, that requires you to verify your identity in two steps when logging in. We do this by sending a one-time code to the designated mobile phone number or via an authenticator.

  1. Step 1 – Username and password
  2. Step 2 (2nd level of authentication) – a one-time code generated via an authenticator app or sent to your mobile phone

This means that even if someone obtains your password, they cannot access your profile without the second authentication step.

 

Why is 2FA Being Made Mandatory?

2FA is one of the most effective ways to prevent unauthorized profile access and is considered an industry best practice.

Enabling 2FA on the Supplier Portal protects:

  • Your company's sensitive commercial and financial data (such as your bank account)
  • The integrity of purchase orders, invoices, and contracts
  • Against unauthorized access, fraud, and phishing attacks
  • Our shared supply chain from cybersecurity threats

 

Setting Up 2FA for the First Time

When you log in, you will be prompted to set up 2FA before you can access the portal.

Step 1 – Log in as normal 
Enter your existing username and password at the Supplier Portal login page.

Step 2 – 2FA Setup 
Following login or registration, you will be redirected to the 2FA setup screen. 

One-time Setup:
At setup, you will be required to choose how you would like to receive your one-time codes:

  • By providing a mobile number to receive a code via SMS, or

  • Using an Authenticator app (by scanning a QR code and entering the generated code)

    If using the authenticator application, users must have an authenticator app installed in their device such as:

  1. Auth0 Guardian (Google Play / App Store)
  2. Authy (Google Play / App Store)
  3. Google Authenticator (Google Play / App Store)

  4. Microsoft Authenticator (Google Play / App Store)

    A one-time code will then be required at login to complete the process.

Resetting 2FA

If your 2FA needs to be reset due to a change of your mobile phone number, or you are unable to complete the 2FA verification. Please contact our Support Team at support@unimarket.com. Who will perform security checks before resetting your 2FA.

 

Frequently Asked Questions

  • What if I don't set up 2FA? You will be required to complete 2FA setup, the next time you log in. You will not be able to bypass this step or access any portal features, until setup is complete.
  • What if I get a new phone? Contact support@unimarket.com to request a 2FA reset.
  • My team has multiple people sharing one portal login. What should we do? Shared user logins are not recommended for security reasons. It is possible to have multiple users on a single supplier account. Please contact your supplier Account Administrator, to get added as a user on the profile. Each user will need to complete the 2FA steps above. 

If you have trouble accessing the profile, please contact support@unimarket.com.