Reset Password

  • Updated

If you have forgotten your password or need to update it for any reason, you can request a temporary one and set a new permanent password directly from the supplier login page.

 

Prerequisites

  • Audience: Supplier (Existing User)

  • Intent: Reset a forgotten password

  • Credentials: You must know the user login email address associated with your profile.

 

Step 1: Request a Password Reset

  1. Go to the relevant supplier login screen for your region:

  2. On the login screen, select Reset Password.

 

  1. In the Email Address field, enter the user login email address for your profile.

  2. Select Continue.

Note: If you have multiple supplier profiles associated with the email address and password entered. The names of the profiles will populate, to select the profile you wish to reset the password for.

 

Step 2: Confirm Request and Set New Password

  1. Check your email inbox for a password reset email from Unimarket.

  2. Select Confirm within the email.

 

  1. The Change Your Password screen will appear.
  2. Copy the temporary password from the email.

 

Step 3: Login into Unimarket Supplier Portal

  1. Go to the relevant supplier login screen for your region:

  2. Enter your email address and the temporary password.

 

Step 4: Choose Your Two-Factor Authentication (2FA) Verification Method

You will be prompted to scan a QR code. Using one of the following Supported Authenticator apps.

IMPORTANT Note: For security purposes, Unimarket only allows the Authenticator to be set up on one app or one mobile number, per supplier profile.

Supported Authenticator Apps
Auth0 Guardian (Google Play / App Store)
Authy (Google Play / App Store)
Google Authenticator (Google Play / App Store)
Microsoft Authenticator (Google Play / App Store)

 

Option A: Use an Authenticator App to Scan the QR code

Note: If selected, this will be your preferred method going forward. Each time you log into your supplier profile, the QR code must be scanned utilizing your mobile device. 

  • On your computer, you’ll see a QR code.
  • In your authenticator app, choose Add account → Scan QR code.
  • Scan the code shown on the screen.

  • Enter the 6‑digit code
    • The app will show a 6‑digit code.
    • Type the code into Unimarket and confirm.

 

Option B: Receive Codes via Text Message on Your Phone

Note: If selected, this will be your preferred method going forward. Each time you log into your supplier profile, the one-time code will be sent via SMS text message.

SMS-based 2FA is an opt-in service.

  • On the 2FA screen, click “Try Another Method”.
  • Choose Text message (SMS).

 

  • Enter your phone number
  • Enter the code you receive by via text message.