If you have forgotten your password or need to update it for any reason, you can request a temporary one and set a new permanent password directly from the supplier login page.
Prerequisites
Audience: Supplier (Existing User)
Intent: Reset a forgotten password
Credentials: You must know the user login email address associated with your profile.
Step 1: Request a Password Reset
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Go to the relevant supplier login screen for your region:
On the login screen, select Reset Password.
In the Email Address field, enter the user login email address for your profile.
Select Continue.
Step 3: Confirm Request and Set New Password
Check your email inbox for a password reset email from Unimarket.
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Select Confirm within the email.
- The Change Your Password screen will appear.
- Copy the temporary password from the email.
Step 4: Login into Unimarket Supplier Portal
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Go to the relevant supplier login screen for your region:
Enter your email address and the temporary password.
Step 5: Choose Your Two-Factor Authentication (2FA) Verification Method
You will be prompted to scan a QR code. Using one of the following Authenticator apps:
Auth0 Guardian (Google Play / App Store)
Authy (Google Play / App Store)
Google Authenticator (Google Play / App Store)
Microsoft Authenticator (Google Play / App Store)
Option A: Use an Authenticator App to Scan the QR code
- On your computer, you’ll see a QR code.
- In your authenticator app, choose Add account → Scan QR code.
- Scan the code shown on the screen.
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Enter the 6‑digit code
- The app will show a 6‑digit code.
- Type the code into Unimarket and confirm.
Option B: Receive Codes via Text Message on Your Phone
- On the 2FA screen, click “Try Another Method”.
- Choose Text message (SMS).
Note: SMS-based 2FA is an opt-in service. Future login codes will be sent to your mobile phone via SMS.
- Enter your phone number
- Enter the code you receive by via text message.