Reset Password

  • Updated

If you have forgotten your password or need to update it for any reason, you can request a temporary one and set a new permanent password directly from the supplier login page.

 

Prerequisites

  • Audience: Supplier (Existing User)

  • Intent: Reset a forgotten password

  • Credentials: You must know the user login email address associated with your profile.

 

Step 1: Request a Password Reset

  1. Go to the relevant supplier login screen for your region:

  2. On the login screen, select Reset Password.

 

  1. In the Email Address field, enter the user login email address for your profile.

  2. Select Continue.

Note: If you have multiple supplier profiles associated with the email address and password entered. The names of the profiles will populate, to select the profile you wish to reset the password for.

 

Step 2: Confirm Request and Set New Password

  1. Check your email inbox for a password reset email from Unimarket.

  2. Select Confirm within the email.

 

  1. The Change Your Password screen will appear.
  2. Copy the temporary password from the email.

 

Step 3: Login into Unimarket Supplier Portal

  1. Go to the relevant supplier login screen for your region:

  2. Enter your email address and the temporary password.

 

Step 4: 2FA (Two-Factor Authentication) Process

IMPORTANT Note: All users must set-up 2FA, to log into their supplier profile.

 

The screen will populate, to complete Two-Factor Authentication (2FA) verification process.

If you completed the 2FA setup, you will receive a one-time code using the preferred method.

 

Option 1: Via SMS text message (if elected, at the time of 2FA set-up)

  1. View your text messages, for a one-time code generated by the Authenticator app.
  2. Enter the one-time code in the Enter Your One-Time Code field, on the Unimarket supplier Login screen.
  3. Once successful, you will be granted entry into your supplier profile.

 

Option 2: On the Authenticator App (downloaded on mobile device, at the time of 2FA set-up)

 

IMPORTANT Note: For security purposes, Unimarket only allows the Authenticator to be set up on one app or one mobile number, per supplier profile.

 

  1. Locate and open, one of the Supported Authenticator Apps on your mobile device.
Supported Authenticator Apps
Auth0 Guardian (Google Play / App Store)
Authy (Google Play / App Store)
Google Authenticator (Google Play / App Store)
Microsoft Authenticator (Google Play / App Store)

 

  1. Scan the QR code located on the screen, with your mobile device.
  2. Locate the entry that has your supplier profile name listed and select.

 

  1. Enter the one-time code, on the supplier login screen.
  2. Select Continue.

 

My One-Time Code Didn't Arrive

If you do not receive the one-time code via Authenticator app or SMS text message. It is possible your 2FA login method has not been setup, yet.