Summary
If you already have a Unimarket profile and receive an invitation to register from a new customer. Follow these steps to link the new customer to your existing profile, instead of creating a duplicate profile.
Prerequisites
Audience: Existing Supplier
Intent: Link a new customer to an existing profile
Invitation: You must have received a new customer's registration invitation link.
Credentials: You must have your existing Unimarket username and password.
| Note: If you have forgotten your password, please refer to Forgotten/Reset Password. If you are having trouble logging in or unsure if you have login access, please contact our Unimarket Support Team at support@unimarket.com. |
Steps
1. Link the New Customer
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Click on the registration link that was sent to you, by the new customer.
DO NOT register on the page that loads.
Go to the top right-hand corner and click Already registered? Login.
Enter your existing username and password to log in.
2. Verify Customer Link
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Once logged in, the new customer should be linked to your profile and listed on the Your Profile page under the Customers header.
If you do not see your customer listed: Log out of your supplier portal, then click the registration link provided by your customer again and log in.
Results/Validation
Check Registration Requirements
You can determine if any registration requirements specific to the new customer are incomplete by following these steps:
Click the Home icon (on the left side panel).
Under the Customers header, locate the applicable customer.
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Hover over the icon under the Requirements column. A pop-up window will appear.
Yellow Exclamation icon: One or more requirements are incomplete.
Green Check icon: All requirements are completed.
Once all requirements are completed, the customer will review and approve the profile connection. Trading will commence upon customer approval. For status inquiries, please contact your customer's contact person.
View Profile Customer Status
To see your connection status with the linked customers:
Select the Home icon on the left side panel.
Scroll down to the header titled Customers.
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Review the status under the Status column:
Connected: Trading is enabled between this community and the supplier.
Pending: The community-supplier connection is pending. The community must connect (enable) the supplier before trading can commence. We recommend reaching out to your community contact person to inquire when the status will reflect Connected.
Disconnected: This community does not wish to trade with the supplier. Reach out to your community contact person for more insight, as they are the only person who can connect/disconnect supplier profiles.