How to Login

How to login and reset your password.

  • Forgotten/Reset Password

    Summary

    If you have forgotten your password or need to reset it for any reason, you can request a temporary one and set a new permanent password directly from the supplier login page.

     

    Prerequisites

    • Audience: Supplier (Existing User)

    • Intent: Reset a forgotten password

    • Credentials: You must know the user login email address associated with your profile.

     

    Steps

    Request a Password Reset

    1. Go to the relevant supplier login screen for your region:

    2. On the login screen, select Forgot password?

    3. In the Email Address field, enter the user login email address for your profile.

    4. Select Continue.

     

    Confirm Request and Set New Password

    1. Check your email inbox for a password reset email from Unimarket.

    2. Select Confirm within the email.

    The Change Your Password screen will appear.

    1. Insert your desired new password in the New Password field.

    2. Re-enter the new password in the Re-enter New Password field.

    3. Select Reset Password.

     

    Results/Validation

    Your password has been successfully reset. You can now log in using your new password.

     

    What's Next/Related

    • Password Management (for additional information about password requirements and management)
    • You can also watch a short video on this process.

  • Log In to Your Unimarket Supplier Profile

    Summary

    To access your Unimarket supplier profile, navigate to the correct login screen for your geographic zone and enter your credentials.

     

    Prerequisites

    • Audience: Supplier (Existing User)

    • Intent: Log in to the supplier portal

    • Credentials: You must have your user login email address and designated password.

     

    Steps

    1. Go to the relevant supplier login screen for your zone:

    2. In the Email address field, enter your user login email address.

    3. In the Password field, enter your designated password.

    4. Select Continue.

     

    What's Next/Related

    • Note: If you do not remember your password, refer to the instructions on how to Reset Your Password.

    • You can also watch a short video on this process:

     

  • Password Management and Security

    Summary

    Unimarket requires all passwords to be of Moderate strength or higher, for security purposes. This article outlines the criteria for a strong password, how password strength is measured, and what to avoid when creating or resetting your password.

     

    Password Strength Overview

    A password strength meter is displayed when creating or resetting a password and will update the strength level as you enter it. 

    All passwords must achieve at least Moderate strength, to be accepted.

    Strength Level Criteria
    Weak The password does not meet the Moderate password criteria.
    Moderate The password consists of at least 8 characters and includes at least 3 of the following types of characters: a lower-case letter, an upper-case letter, a number, or a special character (such as !@#$%^&). Passwords should not contain multiple repeated characters (e.g., aaa or 777).
    Strong The password exceeds the Moderate password criteria.

     

    Blocked Password Content

    To ensure passwords are secure, Unimarket blocks the use of the following words or phrases within a password:

    • The user's first name

    • The user's last name

    • The user's username

    • The community/supplier's name and display name

    • "Unimarket"

     

    Tips for a Safe Password

    To create a safe and secure password, avoid information that others might know about you or could easily find out:

    Category What to Avoid Examples
    Personal Info Your pet's name, nickname, street name, or other personal details. Fido, Smiley, OakSt
    Common Words/Patterns Simple words, phrases, sequences, and keyboard patterns. password, letmein, 1234, abcd, qwerty
    Obvious Substitutions Obvious character replacements (e.g., o for 0, e for 3). If adding uppercase letters, put them in the middle of a word rather than just the start. h3ll0w0rld

    Use uncommon words, non-standard uppercasing, and creative spelling to make your password stronger.

     

    What's Next/Related

    • Reset Your Password (for instructions on how to update passwords)

    • You can also watch a short video on this process:

  • Update Your Password While Logged In

    Summary

    Suppliers can update their password at any time while logged into their Unimarket profile. Particularly after using a temporary password, obtained through the "Forgot Password" process.

     

    Prerequisites

    • Audience: Supplier (Existing User)

    • Intent: Change an active or temporary password

    • Access: You must be logged into your Unimarket supplier profile.

    • Credentials: You must know your Current Password (or the temporary password if you just reset it).

     

    Steps

    1. From the Home (Your Profile) screen, click the silhouette of a person icon in the upper right corner.

    2. Select My Account.

     

    1. On the My Account screen, click Change Password in the upper right corner.

     

    1. The Change Password screen will appear:

      • In the Current Password field, key in your current password (or the temporary password you received via email).

        • Note: If using a temporary password, it is recommended you copy/paste it into this field.

      • Enter your desired new password in the New Password field.

      • Retype your new password in the Confirm New Password field.

        • Note: All passwords must be of 'moderate' strength to be accepted by Unimarket.

    2. Select Update.

     

    Results/Validation

    Your password has been successfully updated and will be required for your next login.

     

    What's Next/Related

    • Password Management and Security (for more information on password strength criteria and security tips)

    • Reset Your Password (for instructions on what to do if you forget your password and need to reset it)

    • You can also watch a short video on this process:

     

  • Unlock User Login Access

    Summary

    If your Unimarket supplier account becomes locked due to 10 or more incorrect password attempts. You can unlock it yourself by initiating a password reset, or an user Administrator can unlock it on your behalf.

     

    Prerequisites

    • Audience: Supplier (Locked User) or Administrator

    • Intent: Restore login access after the account has been locked.

    • Cause: The account becomes locked after 10 or more unsuccessful password attempts.

     

    Steps: User Unlocking Their Own Account

    Follow these steps to generate a temporary password that unlocks your access.

    1. Go to the relevant supplier login page for your designated zone: 

    2. On the login screen, select Forgot password?

    3. In the Email Address field, enter the user login email address for your profile.

    4. Select Continue.

     

    1. Check your email inbox for a password reset email from Unimarket.

    2. Select Confirm within the email.

       

    3. The Change Your Password screen will appear.

    4. Insert your desired new password in the New Password field.

    5. Re-enter the new password in the Re-enter New Password field.

    6. Select Reset Password.

     

    Steps: Administrator Unlocking a User Login

    If you are an Administrator, you can unlock a user's access directly from the profile settings.

    1. Go to the relevant supplier login page for your designated zone: 

    2. Select Profile on the left side menu.

    3. Click on Users.

     

    1. Change the State filter to Locked.

    2. Select Search.

     

    1. Click Edit next to the relevant user (the page will indicate when the account became locked).

    2. Select Unlock.

    3. Click OK.

     

    What's Next/Related