How to Login

How to login and reset your password.

  • Forgotten/Reset Password

    If you have forgotten your password or need to reset it for any reason, you can request a temporary one from the supplier login page.

     

    You can watch the short video or read instructions provided below.

     

    Go to the relevant supplier login screen for your zone: 

    NZ - https://supplier.unimarket.co.nz

    AU - https://supplier.unimarket.com.au

    US - https://supplier.unimarket.com

     

    On the relevant supplier login screen, select Forgot password?

     

    In the Email Address field, enter the user login email address > select Continue.

    You will receive an email in your inbox, to select Confirm.

     

    Once actioned, the Change Your Password screen will appear. 

    Insert your desired password, in the New Password and Re-enter New Password fields > select Reset Password. 

    Note: For additional information about password management, please refer to help article Password Management. 
  • How to Log into Unimarket

    To log into your Unimarket supplier profile, go to the relevant login screen for your zone:

     

    You can view the video or read the step-by-step instructions below.

     

    In the Email address field, enter the user login email address > in the Password field, enter the designated password. Once completed, select Continue.

    Note: If you do not remember your password, refer to instructions on how to update your password. 

     

  • Password Management

    When creating or resetting a password, there are no fixed rules to what is required apart from a minimum length of 8 characters. A password strength meter is displayed which will update the strength level as the password is being entered.

     

    Password Overview

    All passwords must be of ‘moderate’ strength for it to be accepted by Unimarket.

    This strength algorithm is more secure than requesting users enter passwords of a certain length with certain characters, e.g. “Password1" - it has 8 characters, lower case, upper case and a digit but is also very easy to guess.

     

    Blocked Passwords

    To ensure the passwords are secure, we have blocked the following words contained in a password.

    • The user's first name
    • The user's last name
    • The user's username
    • The community/supplier's name and display name
    • "Unimarket"

     

    Tips for a safe password

    Use uncommon words, non-standard uppercasing, creative spelling, exclude your name and company's name. Also avoid using information that others might know about you or could easily find out.

    Examples:

    • Your pet's name
    • Your nickname
    • Your street name
    • Don't use common words

    Avoid simple words, phrases, and patterns that are easy to guess. Examples:

    • Obvious words and phrases like "password" or "letmein"
    • Sequences like "abcd" or "1234"
    • Keyboard patterns like "qwerty" or "qazwsx"
    • Any examples in this article, like "sPo0kyH@ll0w3En" or "uP@8cCe!"

    Avoid obvious substitutions like o -> 0, e -> 3 and if adding uppercase letters, put them in the middle of a word rather than the start.

    Note: For additional information on how to update passwords, please refer to help article Password Update. 

     

  • Password Update

    At times, suppliers may desire to update their password and can take action, once logged into Unimarket.

     

    You can view the video or follow the step-by-step instructions, listed below.

     

    To update your password from the Home (Your Profile) screen, click the silhouette of a person in the upper right corner > select My Account.

     

    The My Account screen will populate. Click Change Password, in the upper right corner.

     

    The Change Password screen will appear where you can update your password > in the Current Password field, key in your current password. Or the temporary password you received after selecting Forgot Password on the supplier login screen.

    Note: If you have received a temporary password via email, we recommend you copy/paste the temporary password and insert in the Current Password field.

     

    Enter your password in the New Password field > Retype your new password in the Confirm New Password field.

    All passwords must be of ‘moderate’ strength, to be accepted by Unimarket.

    Once completed, select Update.

    Note: For further information, refer to help article Password Management. 

     

  • User Account Locked

    If your password has been entered incorrectly 10 times or more. Your login access will become locked for security purposes and you will see the following message:

     

    Unlocking your Account

    To unlock your account, go to the relevant login page for your zone > select "Forgot Password?" > enter your email address > check the "I'm not a robot" captcha box > click Reset.

    You will receive a temporary password in your email inbox to unlock your login access.

    Note: To update your password, refer to instructions on Update Password

     

    Unlocking an account as an Administrator 

    If you are an Administrator, go to the relevant login page for your zone and login > select Profile on the left side > click on Users.

     

    Change the State filter to Locked > select Search

     

    Click Edit next to the relevant user (the page will indicate when the account became locked) > select Unlock > and click OK.