If you are an Australian Supplier who has enabled Purchasing Card (P-Card) payments through Unimarket's integrated Stripe gateway, you will use the Stripe portal to manage refunds and monitor payouts.
Processing Refunds
Payments received via Stripe that require a refund must be processed directly within the Stripe portal using your supplier account. Unimarket does not have the ability to initiate or process refunds on your behalf.
Accessing the Stripe Portal
To manage your account, view transactions, and process refunds:
Visit the Stripe website at https://stripe.com/.
In the top right corner, click the Sign In button and enter your account details.
Viewing and Tracking Payouts
You can monitor when you should expect to receive funds in your bank account from P-Card transactions:
Location: View a list of all your payouts in the Dashboard within the Stripe portal.
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Payout Details: A single payout from Stripe may cover multiple individual purchase order transactions, depending on the timing.
Delayed or Missing Payouts
If a payout has not arrived by its expected delivery date, consult Stripe's documentation for guidance:
Review Stripe's article on common reasons for delayed or missing payouts: https://support.stripe.com/questions/delayed-or-missing-payouts.
If the issue persists, contact Stripe Support directly.
Important Note: The merchant arrangement is strictly between you and Stripe. Unimarket cannot access your transaction or payout information to provide support.
For questions related to your Stripe account, access, or receiving payouts, contact Stripe Support via their contact page: https://support.stripe.com/contact/login.