If an order was paid using a Purchasing Card (P-Card) via Unimarket's integrated Stripe payment gateway, any required refund must be processed through your Stripe supplier account. This process ensures the funds are returned directly to the customer's card.

Note: Stripe payments are currently only available for Australian customers.

Step 1: Logging into Stripe

1. Visit the Stripe website at https://stripe.com/.

2. Click the Sign In button in the top right corner and enter your account credentials.

Step 2: Finding the Payment

1. Navigate to the Payments screen in your Stripe Dashboard.

2. Find and select the specific payment that requires a refund.

• For detailed guidance on refunding and canceling payments, refer to Stripe's relevant help article.

Step 3: Processing the Refund

1. On the payment details screen, click the Refund button located in the top right corner to open the refund window.

2. Enter the Refund Value: The value will default to the original payment amount. To issue a partial refund, enter the desired refund value.

3. Provide Details: Select a Reason for the refund and provide a descriptive note.

4. Click Refund to complete the process.

5. The payment record will be updated to show the refunded value.

Handling Refund Funds

Stripe typically uses your available Stripe balance to cover the refund amount (excluding any pending balance).

• If your available balance is insufficient, Stripe will debit the remaining amount from your linked bank account.

• If Stripe is unable to debit your bank account, the refund may enter a pending status until you manually add funds to your Stripe balance. You can view pending refunds in the Dashboard.

Timeline Note: Stripe advises that refunds typically take 5–10 days to appear on a customer's statement.

Stripe Support

Stripe is a third-party service, and its screens or procedures may be updated at any time.

For any support regarding your Stripe account or payment issues, please visit: https://support.stripe.com/.