If your password has been entered incorrectly 10 times or more. Your login access will become locked for security purposes and you will see the following message:
Unlocking your Account
To unlock your account, go to the relevant login page for your zone > select "Forgot Password?" > enter your email address > check the "I'm not a robot" captcha box > click Reset.
You will receive a temporary password in your email inbox to unlock your login access.
| Note: To update your password, refer to instructions on Update Password |
Unlocking an account as an Administrator
If you are an Administrator, go to the relevant login page for your zone and login > select Profile on the left side > click on Users.
Change the State filter to Locked > select Search
Click Edit next to the relevant user (the page will indicate when the account became locked) > select Unlock > and click OK.