If your password has been entered incorrectly more than 5 times, your login access will become locked for security purposes and you will see the following message:
"User account is locked due to too many failed login attempts. Please use the "Forgotten Password?" link below to reset your password and unlock account"?
Unlocking your Account
To unlock your account, go to the relevant login page for your zone > select "Forgotten Password?" > enter your email address > check the "I'm not a robot" captcha box > click Reset
You will receive a temporary password in your email inbox to unlock your login access.
| Note: To update your password, refer to instructions on Update Password |
Unlocking an account as an Administrator
If you are an Administrator, go to the relevant login page for your zone and login > select Profile on the left side > click on Users.
Change the State filter to Locked > select Search
Click Edit next to the relevant user (the page will indicate when the account became locked) > select Unlock > and click OK.