Update Login Email Address

  • Updated

For auditing purposes, existing user login email addresses cannot be edited. 

Instead, the existing user login with the incorrect email address should be disabled. Once completed, a new user login can be created. 

 

Prerequisites

  • Audience: Supplier Administrator (permission to edit/created supplier user logins).

  • The supplier user login must be active.

 

Step 1: Log into Supplier Profile

  1. Go to the relevant supplier login screen for your region:

  2. On the login screen, select Forgot password?

  3. In the Email Address field, enter the user login email address for your profile.

  4. Select Continue.

 

Step 2: Disable Existing User Login

A Supplier Administrator should disable the existing user login email address and create a new user login with the correct email address.

Note: The email address field will be greyed out and is expected behavior.

  1. Click Profile on the left side panel.

  2. Select Users.

 

  1. Locate the desired user's login and click Edit.
  2. Uncheck the Enabled box and select OK.

 

Step 3: Create a New User Login

  1. Click Create in the top right-hand corner of the screen to open the Create User pop-up screen.

  2. Enter the First Name, Last Name, and Email of the user.

  3. Check the Administrator check-box if you want the user to have full access rights (required to make changes to the Company Profile, Tax Profile and Payment Details).

  4. Click Add to create the User.

  5. The user will receive a user access invite via email, to create a new password (until actioned, the user login state will show Disabled). 

 

Alert Message: "Email domain not allowed. Contact Unimarket support" 

If you receive the error message ("Email domain not allowed. Contact Unimarket support.") at the time of creating a new user login. 

Reach out to the Unimarket Support team and provide:

  • The exact error message received and
  • The email address associated with the user login, you are attempting to create.

 

Troubleshoot Newly Added Users

When a new user login is created, the State will appear as Disabled. Once the new user has actioned the user access invitation (sent via email), by creating a new password. The user login access will appear as Enabled.

If a newly added user is not appearing or cannot log in:

  1. Clear the State field and click Search.

  2. If the temporary password time limit has exceeded: The user's login state will remain Disabled and must be Enabled, by using the Forgot password feature. On the relevant supplier login screen (NZ, AU, or US) to set a new password.