Help & Support

When logged into Unimarket profile, suppliers can access our help articles, product news, tutorials, additional information and Unimarket Support team.

To access help articles, tutorials and additional information about the Unimarket software, select Learning Center on the bottom left corner and > select Online Help.

 

To access Product News for updates and enhancement insights, click Learning Center on the bottom left corner and > select Product News tab. 

 

To access Unimarket Support team for additional support, select the silhouette of a person in the upper right corner and > click Support. 

 

Once selected, the Request Support screen will populate to fill out the form. Please be as descriptive as possible, include your name and company information > once completed, select Submit.

Note: Alternatively, suppliers can email support@unimarket.com.

 

Support Ticketing Tool

Support tickets are created via a ticketing tool, specifically designed for tracking support issues.

The submitter can follow the links on the emails received from our Support team, to reply and view its' progress.

Note: The submitter can create a helpdesk login with our ticketing tool (not mandatory).

Follow up inquiries/questions will be received by the Unimarket Support Team, once the ticket is in progress. The submitter can reply by either logging into the Unimarket Helpdesk or by simply replying to the email notification.

Alternatively, suppliers can call Unimarket Support, utilizing the designated zone phone number listed below:

USA: (888) 868 5929

NZ: +64 9 370 0903

AU: +61 7 3103 3864

 

Support Error

If suppliers receive the error message "Sorry we have encountered a problem", please help us resolve the issue by submitting a Request Support form. Including, the exact error message received and a brief description of the actions taken before the error was received.