Accessing Support and Help Resources

  • Updated

Unimarket provides multiple ways for suppliers to access help resources, product news, tutorials, and contact the Support team via an AI chat assistant.

 

Prerequisites

  • Audience: Supplier (Existing User)

  • Intent: Find help articles, product updates, or contact Support.

  • Access: Must be logged into the Unimarket supplier profile for the most direct assistance methods. 

 

Steps

Option 1: Access AI Bot Assistance within Profile (Quickest Help)

The AI bot assistant provides immediate access to help articles and assistance.

  1. Once logged into your profile, click the blue chat icon () at the bottom right corner.

  2. Key in what you need assistance with.

  3. If the assistance provided was not helpful or you need further assistance: Click Transfer to Agent, answer the required questions, and a support ticket will be created and you will receive a response via email.  

Note: All data contained within the chat box will be stored for future reference. To minimize the chat box, click the down arrow.

 

Option 2: Request Support Form within Profile

To submit a detailed support request:

  1. Select the silhouette of a person icon in the upper right corner.

  2. Click Support.

 

  1. The Request Support screen will populate. Fill out the form, being as descriptive as possible and including your name and company information.

  2. Select Submit.

 

Option 3: Access AI Bot Assistance (via Help Articles)

  1. On the help article, click the blue chat icon () at the bottom right corner.

  2. Key in what you need assistance with.

  3. If the assistance provided was not helpful or you need further assistance: Click Transfer to Agent, answer the required questions, and a support ticket will be created and you will receive a response via email.  

Note: All data contained within the chat box will be stored for future reference. To minimize the chat box, click the down arrow.

 

Access Online Help, Tutorials, and Product News

  1. Log into your profile.

  2. Select Learning Center on the left menu.

  3. Click Online Help to access help articles, tutorials, and additional information about the Unimarket software.

 

  1. Select the Product News tab to access updates and enhancement insights.

 

Support Ticketing Tool

Support tickets are created via a ticketing tool specifically designed for tracking issues.

  • Follow-Up: You can follow the links in the emails received from the Support team to reply and view the progress of your ticket.

  • Login (Optional): The submitter can create a helpdesk login with our ticketing tool, though this is not mandatory.

 

Support Error Handling

  • Error Message: If you receive the error message "Sorry we have encountered a problem", please help resolve the issue by submitting a Request Support form (steps under Option 2 header above).

  • Required Information: Include the exact error message received and a brief description of the actions taken, before the error occurred.

 

What's Next/Related

  • You can also watch a short video on this process: