Summary
Unimarket provides multiple ways for suppliers to access help resources, product news, tutorials, and contact the Support team via an AI chat assistant.
Prerequisites
Audience: Supplier (Existing User)
Intent: Find help articles, product updates, or contact Support.
Access: Must be logged into the Unimarket supplier profile for the most direct assistance methods.
Steps
Access AI Chat Assistance (Quickest Help)
The AI chat assistant provides immediate access to help articles and assistance.
Once logged into your profile, click the blue chat icon (
) at the bottom right corner.
Key in what you need assistance with.
If the assistance provided was not helpful: Click Talk to human, answer the required questions, and the Support team will gladly assist you further.
Note: All data contained within the chat box will be stored for future reference. To minimize the chat box, click the down arrow.
Access Online Help, Tutorials, and Product News
Log into your profile.
Select Learning Center on the left menu.
Click Online Help to access help articles, tutorials, and additional information about the Unimarket software.
Select the Product News tab to access updates and enhancement insights.
Request Support Form (For Technical Issues)
To submit a detailed support request:
Select the silhouette of a person icon in the upper right corner.
Click Support.
The Request Support screen will populate. Fill out the form, being as descriptive as possible and including your name and company information.
Select Submit.
Support Ticketing Tool
Support tickets are created via a ticketing tool specifically designed for tracking issues.
Follow-Up: You can follow the links in the emails received from the Support team to reply and view the progress of your ticket.
Login (Optional): The submitter can create a helpdesk login with our ticketing tool, though this is not mandatory.
Support Error Handling
Error Message: If you receive the error message "Sorry we have encountered a problem", please help resolve the issue by submitting a Request Support form (Step 3).
Required Information: Include the exact error message received and a brief description of the actions taken, before the error occurred.
What's Next/Related
- You can also watch a short video on this process: