Summary
Suppliers can view payment details (such as the payment date issued by the customer) associated with invoices within their supplier profile.
Prerequisites
Audience: Supplier (Existing User)
Intent: Check the status and date of payments issued by a customer.
Access: Must be logged into the Unimarket supplier portal.
Steps
Access the Payments Screen
Click Transactions on the left side panel.
Select View Payments.
Filter Search Results
The Payments screen will appear, allowing you to customize search results using the following filters:
Community field: Select the desired customer.
Note: If the desired customer does not populate, ensure they are linked to your profile by checking Profile -> Customers.
Payment Status field: Choose from the available options: Paying, Paid, Failed, or Canceled.
Payment Date From field and Payment Date To field.
Payment Number field: Key in the applicable payment number.
Invoice Number field: Manually enter the associated invoice number.
Once the options are selected or information is entered, select Search.
Note: If you are unable to locate the desired payment, we recommend reaching out to your customer's contact person or their Accounts Payable team, as they manage and issue payments.
View Payment Date Issued
To view the specific payment date issued by the customer:
Click the desired Payment Number hyperlink (under the Payment Number column) on the Payments screen.
The specific payment screen will appear.
Review the payment details under the Payment header, which includes the payment date issued by the customer.
Additionally, you can view the invoice details related to the payment on the Invoices tab.
Note: If payment has not been received on or before the payment date, we recommend reaching out to your customer's contact person or their Accounts Payable team for assistance.